If you’ve known us for a while, you may remember “Bixby Telephone Company”, the local phone company that began in 1914. Today we’re known as BTC Broadband, offering fiber-fast internet and Wi-Fi as well as managed phone services and managed IT Solutions through Bixby and surrounding communities, from Bartlesville to Okmulgee. So, what makes BTC Broadband different? How much more we value our customers! We treat customers like neighbors, not account numbers, because we live, work and play here too. Providing exceptional service and support to our community is still who we are at our core.
Service Experience: Local Support vs. the 1-800 Maze
When dealing with technology, it’s inevitable that at some point you’ll need help. When that happens and you call or email your provider, who picks up the phone or answers your email? How quickly can you talk to the person who understands your setup? Even when you get through, the person on the other end may not know much about your neighborhood or what’s running past your house, or, underneath your lawn. Access to proper technology is only part of the equation; whether big name providers are taking the time to use it thoughtfully and thoroughly is what truly makes the difference. With BTC Broadband, support starts and stays local. Our sales and support teams live and work in the communities we serve, so when you call, you’re talking to a neighbor.
Here’s what that looks like in practice:
Our customer service team is local, friendly, and ready to help. Many of our CSRs are also bilingual, so whether you’re asking a quick billing question or troubleshooting your Wi-Fi, you can get support in English or Spanish from someone who understands the area you live in.
We come to you when it makes sense.
You’re not just dialing into a system; you’re reaching people whose sole job is to help you get back online and stay there. When a situation needs hands-on attention, BTC technicians can visit your home, check wiring and equipment, and work on improving coverage in the spots you use your devices. Of course, lots of other providers dispatch techs as well, but our technicians have first-hand knowledge of the equipment, routes, the local landscape and common issues Bixby-area homes and businesses run into. They aren’t rotating crews spread across multiple states, our teams can be dispatched more efficiently for these reasons.
Universal Wi-Fi: Support and Hardware Working Together
Another important aspect of Customer Experience is what happens inside your home. Many providers will set up modems or routers and call it a day. If the Wi-Fi feels weak in certain rooms or new devices slow things down, you may be left Googling solutions or buying extra gear on your own. We check for weak spots before we leave your home.
Rooted in Bixby: More Than Just an Internet Company
BTC didn’t just start in Bixby… we’re still here, on the sidelines, in the crowds, and behind the scenes supporting the people who make this community special. 
Every year, we award scholarships through our Leaders of Tomorrow Scholarship program helping local students take their next step toward college and career goals. We’re active members and supporters of the Bixby Chamber of Commerce, sponsoring events that bring local businesses and residents together. We also proudly donate to and work closely with the Bixby Outreach Center (BOC), Bixby Public Schools, Bixby Animal Rescue Network, and more! In addition, you’ll notice BTC’s in-person community participation more often than the other guys, as well. For us, being a local internet provider means more than keeping you connected at home. It means showing up for the schools, nonprofits, and organizations that make Bixby a great place to live, work, and raise a family.
In Conclusion
It’s tempting to judge internet service only by the speeds and pricing, but the day-to-day experience is about more than a speed test. It’s about whether everyone in your home can stream, work, learn and play without constant buffering and/or lag, and how easy it is to get help when something goes sideways. Strong technology isn’t just installed; it’s thoughtfully implemented, monitored, and supported over time.
With BTC Broadband, you don’t have to choose between powerful bandwidth and better customer service, you get both. We’ve been connecting with our neighbors for more than 100 years, initially as Bixby Telephone Company and evolving into the broadband and managed services provider we are today. Our core promise remains the same: we serve people, not just accounts.
Ready to connect? You can check our residential coverage area and plans here on our website or call us at (918) 366-8000 to talk with someone on our local team about what will work best in your home, for your online needs.
