What is Cloud Communications?

Low or No Capital Costs

Unlike premise-based systems, the “brains” of Cloud Communications reside in the cloud, so there is truly little equipment to purchase, resulting in limited up-front costs – and often these are included as part of your monthly bill.

No Maintenance Expenses

Say goodbye to expensive maintenance contracts, we take care of the software updates and hardware maintenance.

Predictable Operating Expense

Monthly voice and data charges are usually calculated on a per-user basis. If you have 10 employees each with a telephone on their desk, your monthly operating cost will be 10 times a set fee. If you add people, you will know exactly how your costs will increase.

Business Continuity

Since the phone system resides in a secure facility with safeguards like backup power and equipment, events at your location (such as a power outage) would not affect your business. You can simply and quickly configure the service to have the calls routed to an alternate number (such as another location, home, or mobile device).

No Obsolescence

By BTC Broadband hosting the system, we will routinely upgrade the service so that new enhancements are delivered on an ongoing basis.

Feature-Rich Communications

Improved call handling and routing, mobility, and collaboration.

Month-over-Month Cost Savings

Reduces overall cost-of-ownership because there are no large upfront capital expenses.

Most of our Cloud Communications Packages come with unlimited nationwide calling, resulting in dramatic savings in long-distance costs.

Less Reliance on IT

Easier and less expensive to manage and support, in part because the Cloud Communications service and its features reside in the cloud.

Eliminates the need to maintain hardware.

Easy moves, adds, and changes - all can be done via simple software changes; Users can manage features and call routing themselves via an easy-to-use web interface.

Mobility

Seamlessly move calls from device to device, or from cellular to Wi-Fi, even in the middle of a call.

Employees can work from anywhere and use all the features they value so much when you’re in the office, and all connected to their office phone number.

Quickly change call routing using an easy-to-use web portal.

Improve Productivity

Visual Voicemail
Easily check voice, video and fax messages from a single message center. Voice messages can even be translated into text so you can read them without dialing in to retrieve them. Listen, delete or respond at the touch of a button.

Collaboration
Host and record conference calls using desktop and mobile clients, eliminating the need for a third-party conferencing solution.

Contact Management

• Instant Messaging.
• Presence provides availability status of contacts using both calendar and phone status.
• Integrate contacts on any device.
• Search, call and edit any of your contacts effortlessly and keep them synchronized.
• Send instant messages to other people in your corporate directory who are using the same service, no matter what device they are using.